How to Fix Something Went Wrong on PS5
If you’re a PlayStation 5 user and have encountered the “Something Went Wrong” error, you’re not alone. This common issue can be frustrating, especially when you’re in the middle of an intense gaming session. But don’t worry; there are several ways to fix this problem and get your console back up and running. In this article, we’ll discuss the possible causes of the “Something Went Wrong” error on PS5 and provide you with step-by-step solutions to resolve it.
Understanding the “Something Went Wrong” Error
The “Something Went Wrong” error on PS5 can occur due to various reasons, such as a corrupted system update, hardware issues, or software conflicts. Before diving into the solutions, it’s essential to understand the potential causes of this error.
Solution 1: Restart Your PS5
The simplest and most effective solution to fix the “Something Went Wrong” error is to restart your PS5. Sometimes, a temporary glitch can cause this error, and a restart can resolve it. Here’s how to do it:
1. Press and hold the power button on your PS5 for about 7 seconds until the console turns off.
2. Wait for a few minutes before turning it back on.
3. Check if the error persists.
Solution 2: Update Your PS5 System
If restarting your PS5 doesn’t work, try updating your system. An outdated system software can cause various issues, including the “Something Went Wrong” error. Follow these steps to update your PS5:
1. Turn on your PS5 and navigate to the Settings menu.
2. Select System and then System Software.
3. Choose System Software Update and then Download Update.
4. If an update is available, follow the on-screen instructions to install it.
5. Restart your PS5 and check if the error is resolved.
Solution 3: Reset Your PS5
If updating your system doesn’t fix the issue, you can try resetting your PS5. This will restore your console to its factory settings, which might resolve the “Something Went Wrong” error. However, keep in mind that this will erase all your data, including games, apps, and settings. Here’s how to reset your PS5:
1. Turn on your PS5 and navigate to the Settings menu.
2. Select System and then System Software.
3. Choose Backups and Restores and then Reset Your PS5.
4. Choose Reset PS5 and follow the on-screen instructions.
5. After the reset process is complete, set up your PS5 again and check if the error is resolved.
Solution 4: Contact PlayStation Support
If none of the above solutions work, it’s time to contact PlayStation Support. The “Something Went Wrong” error can sometimes be caused by hardware issues, and the support team can help you diagnose and fix the problem. Here’s how to contact PlayStation Support:
1. Visit the PlayStation Support website.
2. Navigate to the Contact Us section and select your region.
3. Choose the appropriate support channel, such as phone, chat, or email.
4. Follow the on-screen instructions to contact the support team.
In conclusion, the “Something Went Wrong” error on PS5 can be frustrating, but there are several ways to fix it. By following the steps outlined in this article, you should be able to resolve the issue and get back to enjoying your favorite games.
