Does Sally Beauty Take Returns?
Sally Beauty, a renowned beauty supply retailer, has become a go-to destination for both professional and amateur beauty enthusiasts. With a vast array of products ranging from hair care to makeup, it’s no wonder that customers often find themselves with items they need to return. In this article, we will explore the return policy of Sally Beauty and provide you with all the information you need to know about their return process.
Understanding Sally Beauty’s Return Policy
Sally Beauty offers a straightforward return policy that allows customers to return most items within 60 days of purchase. However, it’s essential to note that some products may have specific return restrictions. Here’s a breakdown of the key points:
1. Return Window: Most items can be returned within 60 days of the purchase date. This time frame starts from the day the product is received.
2. Proof of Purchase: To initiate a return, you will need to provide proof of purchase, such as a receipt or order confirmation.
3. Original Packaging: Returns must be in their original packaging, with all tags attached. Products that have been opened or used may not be eligible for a refund.
4. Restocking Fee: There is a restocking fee of 15% for most returns. However, some products may have a higher restocking fee or may not be eligible for a return at all.
5. Store Credit vs. Refund: Sally Beauty offers two options for returns: store credit or a refund. Customers can choose to receive a refund to the original payment method or opt for store credit.
Exceptions to the Return Policy
While Sally Beauty’s return policy is generally lenient, there are certain exceptions to keep in mind:
1. Clearance Items: Items on clearance are final sale and cannot be returned or exchanged.
2. Special Orders: Products that are ordered specifically for a customer and not available in-store are non-refundable.
3. Salon Supplies: Some salon supplies, such as scissors or cutting tools, may not be eligible for returns due to hygiene concerns.
4. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
How to Return an Item
Returning an item to Sally Beauty is a simple process. Here’s what you need to do:
1. Visit a Sally Beauty store: Take your item, proof of purchase, and original packaging to any Sally Beauty store.
2. Speak with a sales associate: Inform the associate that you would like to return the item, and they will assist you with the process.
3. Select your preferred return option: You can choose between a refund or store credit.
4. Wait for the process to be completed: Once the return is approved, the refund or store credit will be processed, and you will receive notification via email or in-store.
In conclusion, Sally Beauty does take returns, but it’s essential to understand the terms and conditions of their return policy. By following the guidelines provided, you can ensure a smooth and hassle-free return experience.
