How to Change Receiver Name in Remitly
If you’re using Remitly to send money to a recipient, you might find yourself in a situation where you need to change the recipient’s name. Whether it’s due to a typo, a change in the recipient’s name, or any other reason, here’s a step-by-step guide on how to change the receiver name in Remitly.
Step 1: Log in to Your Remitly Account
First, you’ll need to log in to your Remitly account. Go to the Remitly website or open the Remitly app on your smartphone. Enter your username and password to access your account.
Step 2: Navigate to the Transaction History
Once you’re logged in, navigate to the “Transaction History” section. This section will display all the transactions you’ve made through Remitly, including those that have been completed and those that are pending.
Step 3: Find the Transaction You Want to Modify
Scroll through the transaction history to find the transaction that requires a name change. Click on the transaction to view the details.
Step 4: Contact Customer Support
Unfortunately, Remitly does not provide a direct option to change the recipient’s name within the app or website. To modify the recipient’s name, you’ll need to contact Remitly’s customer support. You can do this by clicking on the “Contact Support” button or by searching for customer support in the app or website’s menu.
Step 5: Provide the Necessary Information
When you reach out to customer support, be prepared to provide the following information:
– The transaction ID or reference number of the transaction you want to modify.
– The new recipient’s name and any other relevant details, such as their ID number or date of birth.
Step 6: Wait for Confirmation
After providing the necessary information, the customer support team will review your request. They may need to verify the transaction and the recipient’s details before making any changes. Once the verification is complete, they will confirm the name change and update the transaction accordingly.
Step 7: Check the Transaction Details
Once the name change is confirmed, log back into your Remitly account and navigate to the transaction history. Verify that the recipient’s name has been updated to the new name you provided.
Conclusion
Changing the recipient’s name in Remitly may require some extra steps, but it’s a straightforward process once you know how to do it. By following these steps and contacting customer support, you can ensure that your transaction is updated correctly and that the money is sent to the intended recipient.
