What do I do if my UPS package was stolen?
Losing a package can be a frustrating experience, especially when it’s an item you’ve been eagerly anticipating. If you find that your UPS package has been stolen, here’s a step-by-step guide on what to do to ensure you can recover your item or receive compensation.
1. Check the Tracking Information
First, log in to your UPS account and check the tracking information for your package. If the status shows that the package was delivered to your address, but you didn’t receive it, there’s a chance it might have been stolen.
2. Contact UPS Customer Service
Call UPS customer service at 1-800-PICK-UPS (1-800-742-5877) to report the theft. Be prepared to provide the tracking number and any other relevant information about the package.
3. Provide Evidence
UPS may request evidence of the theft, such as security camera footage, police reports, or statements from neighbors. Gather any evidence you can to support your claim.
4. File a Claim
UPS offers a limited liability coverage for packages lost or damaged during transit. File a claim with UPS to seek compensation for the stolen item. The process may involve filling out a form and providing documentation of the item’s value.
5. Report to the Police
It’s a good idea to report the theft to the police, especially if the value of the item is significant. This can help prevent future thefts and may be required for UPS to process your claim.
6. Review Your Insurance Policy
Check your homeowner’s or renter’s insurance policy to see if it covers stolen packages. If it does, file a claim with your insurance provider to recover the cost of the stolen item.
7. Prevent Future Thefts
Take steps to prevent future package thefts. Consider using UPS’s In-Home Delivery service, which allows you to schedule a delivery time that suits you, or opt for package holding at a UPS Access Point or other secure location.
8. Stay Informed
Keep an eye on your UPS account and tracking information to stay informed about the status of your packages. This can help you identify and report any issues quickly.
Remember, while UPS does offer some protection for lost or stolen packages, it’s important to take proactive steps to protect your items. By following these steps, you can increase your chances of recovering your stolen package or receiving compensation for the loss.
