What happens if your car gets stolen on Turo?
Car theft is a terrifying prospect for any car owner, and when renting a car through a platform like Turo, it’s important to understand the process and steps to take if your rental vehicle is stolen. Turo, a peer-to-peer car-sharing platform, has implemented several measures to protect both renters and hosts. Here’s what you need to know if your car gets stolen while using Turo.
1. Immediate Reporting
As soon as you realize your car has been stolen, it’s crucial to report the theft to the local police. Provide them with all the necessary details, including the make, model, license plate number, and the location where the theft occurred. Additionally, report the theft to Turo’s customer support team immediately. Turo requires renters to report any incidents of theft or damage within 24 hours of discovering the issue.
2. Turo’s Insurance Coverage
Turo offers insurance coverage for theft and damage to the rental vehicle. The level of coverage depends on the type of insurance you’ve chosen during the booking process. Turo provides three types of insurance options:
- Primary Insurance: This is the most comprehensive coverage, providing protection for both theft and damage. It covers the cost of repairs or replacement of the stolen vehicle, minus any deductible you may have chosen.
- Excess Insurance: This coverage is secondary to your personal auto insurance policy and covers the deductible amount, up to a specified limit.
- No Insurance: This option means you are not covered for theft or damage, and you will be responsible for any costs associated with the stolen vehicle.
It’s important to note that the insurance coverage offered by Turo is secondary to your personal auto insurance policy. Make sure you review your policy to understand the extent of your coverage and any deductibles that may apply.
3. Turo’s Response
Once you report the theft to Turo, the company will work with you to understand the situation and provide guidance on the next steps. Turo will also coordinate with the insurance company to ensure that the necessary paperwork is completed and that you receive any compensation due to you.
4. Follow-Up and Support
Turo is committed to providing support throughout the process. They will keep you informed about the progress of your claim and assist you in any way possible. Additionally, if you need to rent a replacement vehicle, Turo may be able to provide assistance in finding a suitable option.
In conclusion, if your car gets stolen on Turo, it’s important to act quickly by reporting the theft to both the police and Turo. Turo’s insurance coverage and customer support team will work with you to ensure that you receive the necessary assistance and compensation. Always review your insurance options and be prepared for any unforeseen incidents while renting a car through Turo.
